Description based on the Specified Commercial Transactions Act Kuulei Hawaii
 

[Operation planning company]
Inter Face Co., Ltd.
Store name: Kuulei Hawaii

Qualified invoice issuing business registration number T8020001149975

[Office and product management]
〒246-0038
4-10-4 Miyazawa, Seya Ward, Yokohama City, Kanagawa Prefecture
TEL:045-442-5525／FAX:045-442-5525

Opening hours: Monday to Friday 10am to 5pm

Saturdays, Sundays and public holidays: Closed (This also applies to inquiries via email and official LINE)

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Email info@kuuleihawaii.com

Sales Manager/CEO Yukie Suzuki

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Required fees other than the product price

★Shipping fee* Free shipping throughout Japan for purchases over 30,000 yen

Payment period for the product

Products will be shipped after payment is complete. After payment is confirmed, we will ship the product within 1-3 business days. If you need it urgently, please let us know.

How to order

★Internet Online Shop★TEL: 045-442-5525 (10am-5pm) Closed on Saturdays and Sundays (This also applies to inquiries by email or official LINE)

*We may also be closed on special days such as during the New Year holidays, summer vacation, and special events. Purchases can be made 24 hours a day from the online store, but if we are closed on the above days, shipping will be suspended until the end of the holiday.

Please be aware that this may occur.
★FAX: 045-442-5525

Product delivery time

★We will ship within 3 business days for credit card and Paypal payments. If you need it urgently, please write so in the comments section when placing your order.
★For other made-to-order or special order items, we will contact you separately.

Payment Method

Credit card/Paypal

Returns and Exchanges

Kuulei Hawaii (Inter Face Co., Ltd.) thoroughly checks products before shipping them and operates this website.

However, please note that we generally do not accept returns, exchanges, or refunds for products. In the unlikely event that a defective product is delivered or damaged during shipping, please notify us within 3 days of the product's arrival date. We will exchange the product for a good one or refund the purchase price.

*Many of the products sold at Kuulei Hawaii are manufactured overseas. Please understand that we consider them to be of good quality according to local inspection standards. Products are produced one by one by hand, so there will be individual differences. The same applies to products that have been dyed by hand, and color unevenness may occur. Color variations may occur depending on the printing time of the fabric and the roll, and the color may change for each lot. The fabric may have weaving defects or misalignment of the print.

Please note that even if you are in the case of a refund or return for the above reasons, your claim will be invalid if you cut off any tags attached to the product.

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※Regarding order cancellations

Special orders are one-of-a-kind special orders tailored to your needs and desires.

If you cancel your order after placing it, there will be a 100% cancellation fee.

If you make any changes after placing your order, a change fee will be charged after we have confirmed the progress of the special order process.

If you are considering a special order, please check the above information before placing your order.
※ Regarding sample rental

If the dress order has been confirmed, we can lend it to you upon request to confirm the reference size and length.

We do not provide sample loans for products other than dresses. Please refer to the listed sizes for each product.

Please let us know if there is any expression that is difficult to understand.

Generally, we do not accept size or product exchanges (especially for clothing such as dresses). Please make sure to check carefully before purchasing. Please note that the color of the actual product may differ from the color seen on your PC or mobile screen.

Please note that even if you are in the case of a refund or return for the above reasons, your claim will be invalid if you cut off any tags attached to the product.

However, we will always consider the customer's position and try to respond flexibly. In such cases, if there is any problem after the product arrives, please contact us within 2 days of the product arrival date.

If you have any questions, please feel free to contact us first.

Important information regarding return policy

★We generally do not accept returns, exchanges, or refunds due to customer convenience (such as the product not matching your expectations), so please be aware of this before purchasing.
Many of the products sold at Kuulei Hawaii are manufactured overseas. We ask for your understanding that we determine that the products are of good quality according to local inspection standards.

★We will refund you if the product is defective, and exchange the product if it is the wrong product. In that case, we will cover the return shipping fee. However, please contact us within 2 days after the product arrives. We also inspect the product before shipping, but please check the product as soon as it arrives.

★Important points regarding return policyIf there is any mistake or damage caused by our store, please contact us by email, official LINE, or phone within 2 days after the product arrives. We will deal with the matter.